Statute

The owner of the store, the seller is:

Euromarket Jolanta Klakla
Prężyńska 26b, 48-200 Prudnik
Phone: 784 981 839

E-mail: sklep@plastmodel.pl

Tax Identification Number: 755-101-51-42
REGON: 160379410
Registered in the Business Activity Register
led by the Mayor of the City and Commune of Prudnik

I. General provisions:

The Regulations define the rules for using this online store, placing orders, delivering ordered products, the Customer's right to withdraw from the contract and the rules for submitting and considering complaints.
The sales contract is concluded between the Customer and the Euromarket Jolanta Klakla store

II. Privacy Policy:

Privacy Policy

Protecting the information of our Service Users is of the utmost importance to us, and we make every effort to ensure that you feel safe entrusting us with your personal data when using our website. This privacy policy explains the principles and scope of our processing of your personal data, your rights, and our obligations as a data controller.

We use state-of-the-art technical measures and organizational solutions to ensure a high level of protection of processed personal data and to protect it against access by unauthorized persons.

Data administrator

Euromarket Jolanta Klakla, Szkolna 4, 48-231 Lubrza
Phone: 784-981-839
E-mail: sklep@plastmodel.pl
Tax Identification Number: 755-101-51-42
REGON: 160379410
Registered in the Business Activity Register kept by the Mayor of the City and Commune of Prudnik

Purpose of processing

Euromarket Jolanta Klakla processes the personal data of Website Users in order to properly perform contracts concluded within the online store via the website www.plastmodel.pl (hereinafter referred to as the "Website"), which means that these data are needed in particular for:

registering on the Website
conclusion of the contract
making settlements
delivery of the goods ordered by the User
the User's exercise of all consumer rights (e.g. withdrawal from the contract, warranty).

If you have agreed to receive information about new products and promotions, Euromarket processes your data in order to send you its own commercial information about new products, promotions and sales.

Data type

Euromarket processes the following personal data, the provision of which is necessary for:

Logging in to the Website:
1. name and surname
2. email address
Making purchases on the Website:
1. name and surname
2. delivery address
3. phone number
4. email address
Data provided by the User optionally:
1. Tax Identification Number (in the case of an invoice request submitted by an entrepreneur)
In the event of withdrawal from the contract or acceptance of the complaint, when the refund is made directly to the User's bank account, please provide the account number in order to make the refund.

Legal basis for processing

Personal data are processed in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.

We process your personal data with your consent, expressed at the time of registration on the Website and at the time of confirmation of a transaction made on the Website. Consent to the processing of your personal data is entirely voluntary, but failure to do so will prevent you from registering on the Website and making purchases through the Website.

In connection with our processing of your personal data, you have the following rights:

You may withdraw your consent at any time without providing a reason. Your request may concern a specific processing purpose, such as withdrawing consent to receive commercial information, but it may also concern all processing purposes. Withdrawing consent for all processing purposes will result in the deletion of your User account on the Website, and your data will no longer be processed by us. Withdrawing consent will not affect any actions previously taken.
You can request that we delete your data at any time—without providing a reason. Requesting data deletion will not affect any actions previously taken. Data deletion means that your user account on the Website will be deleted, and your data will no longer be processed by us.
You may object to the processing of your data at any time, either in its entirety or for the purpose you specify. Your objection will not affect any actions already taken. Submitting an objection will result in the deletion of your User account on the Website, and your data will no longer be processed by us.
You may request that we restrict the processing of your personal data for a specific period or to a specific extent – we will comply with your request. This request will not affect any actions already taken.
You can request that we correct or amend your personal data at any time. You can also do this yourself by logging in to the Website and clicking the MY DATA tab.
You may request information from us at any time about the scope of our processing of your personal data.

We are obliged to inform you no later than one month after receiving each request about the actions we have taken.

Duration of storage of personal data

We store your personal data until your account on the Website is deleted. Account deletion may occur at your request, but also if you withdraw your consent to the processing of your data, object to the processing of your personal data, or request its deletion.
Our systems will only retain archival information about transactions you have concluded, the storage of which is related to, for example, your claims under warranty, as well as in connection with the legal provisions applicable to us.

Contact regarding personal data

You can submit any notifications or requests regarding personal data to us in the manner of your choice:

by e-mail to: sklep@plastmodel.pl
by phone: 784-981-839
via the contact form available on the Website
by mail to the following address: Euromarket Legionów 3, 48-200 Prudnik.

Entrusting data processing

Euromarket may entrust the processing of personal data to entities cooperating with us, to the extent necessary to complete the transaction, for example, to prepare the goods you ordered and to deliver parcels or to transmit commercial information from Euromarket (the latter applies to Users who have agreed to receive commercial information).

Users' personal data, apart from the purposes indicated in this Privacy Policy, will not be made available to third parties in any way, and in particular will not be transferred to other entities for the purpose of sending third-party marketing materials.

The personal data of Website Users are not transferred outside the European Union.

Commercial Information – Newsletter

You can subscribe to our newsletter by providing your email address and consenting to the processing of your personal data for the purpose of sending commercial and marketing information. We keep you informed about our latest offers (e.g., new products, promotions, and sales). You can unsubscribe at any time by clicking the link in the newsletter or by sending an email to: sklep@plastmodel.pl

Product availability notification

At your request, Euromarket will send you information electronically about the availability of the products you have indicated. We will send you this information only if you consent to receiving commercial information about our online store products at the email address you provide, and to the processing of your personal data by Euromarket. Providing your data is voluntary, but failure to consent to the processing of your personal data will prevent us from sending you information about product availability.

Cookies

The website uses "cookies." Cookies are small files that allow the device used to browse the internet (e.g., computer, smartphone, etc.) to remember specific information about the device being used. Information recorded in cookies is used, among other things, for advertising and statistical purposes and to tailor our services to your individual needs. You can change cookie settings in your web browser. If these settings are left unchanged, cookies will be saved in your device's memory. Changing cookie settings may limit the functionality of the website.

III. Order conditions:

The store sells goods and services via an online store in the domain www.plastmodel.pl.
Placing an order in this store requires the following steps:
1. Adding the selected product to the cart, along with specifying the quantity.
2. Providing the address details to which the shipment with the ordered products will be sent.
3. Specification of payment method and shipping method.
All prices presented include VAT.
We process orders within 1 to 4 business days. In reality, the processing time is shorter, usually within 24 hours.
In the case of payment in advance, the processing time starts from the moment the store receives the payment.
The offer presented on the website is not an offer within the meaning of commercial law and does not constitute official stock, although we make every effort to ensure that each item marked as available is actually available.
The minimum order is 5 PLN.
In the event of failure to collect the shipment for which the cash on delivery payment method was selected without providing a valid reason, we reserve the right to process orders for a given Customer only after they have been paid for in advance.
You can make changes or cancel your order until the ordered goods are shipped. To do so, contact the store via email or phone.
If the order cannot be fulfilled, the Store will notify the Customer no later than 7 days from the date the Customer receives order confirmation. This notification will be sent to the email address provided by the Customer. If the Customer has paid for the order referred to in the sentence above, the Store will refund the payment.
If payment for the goods covered by the order is not made within 14 days from the date of placing the order, the store will cancel the order and the Customer will be informed about it by sending a message to the e-mail address provided by the Customer.
The shipping price list can be found on the store's home page under the heading Shipping Costs

IV. Complaints, withdrawal from the contract and refunds:

Complaints regarding received orders should be submitted via the form available on the store's website, or in writing or by email.

If you need to exchange or return an item, please send it to the address below:

Euromarket Jolanta Klakla
Prężyńska 26b
48-200 Prudnik

Via Poczta Polska, the cheapest shipping method, along with proof of purchase. If a more expensive option is used, we reserve the right to refund the amount for the cheapest shipping method.

Note: We do not accept cash on delivery parcels .

Complaints will be considered after receiving the returned goods, within 7 days.
Some products may be covered by a manufacturer's or distributor's warranty. Detailed warranty terms and duration are provided in the warranty card issued by the guarantor.

A Customer who is a Consumer may withdraw from the contract in writing without giving a reason within 14 days of receiving the shipment, provided the goods are undamaged and complete. To do so, the goods must be returned to us along with a declaration of withdrawal and proof of purchase. The return shipping costs are non-refundable.
All refunds due to a valid complaint, contract withdrawal, or inability to complete an order are processed within 14 days of receiving the returned goods, or if the order cannot be completed, from the date the order was placed. In the case of payment by bank transfer, the refund is processed to the account from which the payment was received. In the case of payment via PayPal (which also supports credit cards), the refund is also processed via PayPal. In other cases (especially cash on delivery returns), the customer is required to provide a valid bank account number to which the refund will be made. The cost of returning the goods is non-refundable.

The Consumer's right to withdraw from the contract does not apply in the case of

where the subject of the performance is an item that spoils quickly or has a short shelf life;
where the subject of the service is an item delivered in a sealed package which cannot be returned after opening the package for health protection or hygiene reasons if the package was opened after delivery;
in which the subject of the performance are things which, after delivery, due to their nature, are inseparably connected with other things;
where the subject of the performance are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
delivery of digital content that is not recorded on a tangible medium, if the performance of the service has begun with the express consent of the Consumer before the expiry of the withdrawal period and after the entrepreneur has informed the Consumer of the loss of the right to withdraw from the contract;
in which the subject of the performance are things which, after delivery, due to their nature, are inseparably connected with other things;
where the subject of the performance are sound or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery;
delivery of digital content that is not recorded on a tangible medium, if the performance of the service has begun with the express consent of the Consumer before the expiry of the withdrawal period and after the entrepreneur has informed the Consumer of the loss of the right to withdraw from the contract.

V. Extrajudicial methods of handling complaints and pursuing claims

The Seller informs about the possibility of using extrajudicial methods of complaint resolution and redress. Using these methods is voluntary and may only occur if both parties to the dispute consent.

Detailed information on resolving consumer disputes, including the possibility for the Consumer to use out-of-court complaint resolution methods, is available on the website: https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php

The EU-level online dispute resolution platform for consumers and businesses is available at http://ec.europa.eu/consumers/odr/ . The ODR platform is a one-stop shop for consumers and businesses seeking out-of-court resolution of a dispute regarding contractual obligations arising from an online sales or service contract.